Councils provide a range of important services to their communities. These services may include community services, sporting and recreation services, environmental planning, public health, environmental protection and waste collection, treatment and disposal. The rates you pay allow your council to fund these services.
The frequently asked questions below provide information on:
- How councils decide how much you have to pay in rates and charges
- Land categorisation and land values
- How you can find out more about your council’s rates and charges
- Rate pegging – what it means, who determines it and how
- Special rate variations – what IPART takes into account
- Domestic waste management charges
- Water, sewerage, and stormwater charges
- Support for people who cannot pay their rates
Key resources
Frequently Asked Questions – Rates and Charges
- Why do you have to pay council rates?
- How does a council decide how much you have to pay in rates and charges?
- How does council decide which category your property is in?
- What can you do if you don’t agree with the categorisation of your property?
- Can council change the category of your land?
- What if you don’t agree with the land value of your property?
- Is there any way of knowing what your rates and charges will be before receiving your rate notice?
- Can you object to what council is proposing?
- What is rate pegging?
- Who determines rate peg?
- How is the rate peg determined?
- How long has rate pegging been in place?
- Does a council have to apply the full rate peg increase?
- Why did my rates go up by more than the rate peg percentage?
- Are all rates and charges limited by rate-pegging?
- Is there any way that councils can increase their income by more than the rate-peg limit?
- What does IPART take into account when it assesses a special variation application?
- Is there any way to control the increases on rates and charges that are not subject to rate-pegging?
- Do you have to pay a domestic waste management service charge if you don’t use the service?
- If you don’t use the service, do you have to pay the same amount as those who do use it?
- Why have water and sewerage charges changed?
- Why is my council levying a stormwater management service charge?
- As a pensioner, are you eligible for a concession/rebate on your rates?
- How do you apply for a pensioner concession?
- If you are eligible, what concessions are you entitled to?
- Does the amount of the concession increase with inflation or in line with rate increases?
- Is there any plan to increase the concession amounts?
- Can councils offer additional concessions for pensioners?
- What if you cannot afford to pay your rates?
- Can you be exempt from paying council rates?