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Information for complaints coordinators

General Managers must appoint a member of staff as the Complaints Coordinator and another as the alternate Complaints Coordinator. The Complaints Coordinator is responsible for the coordination of complaints management, the provision of administrative support to conduct reviewers and conduct review committees, liaison with the Office of Local Government and the reporting of complaints statistics.

Click on the links below to access information about the Model Code and the role of complaints coordinators.

 

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