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17-36 Annual Code of Conduct Complaints Reporting

Date: Thursday 9th November 2017
Category: Council Circular

Circular Details

Circular No 17-36 / 9 November 2017 / A569234

Previous Circular

16-41 Annual Code of Conduct Complaints Reporting

Who should read this

General Managers / Complaints Coordinators

Contact

Performance Team / 02 4428 4100

Action required

Council to Implement

PDF Version of Circular

17-36 Annual Code of Conduct Complaints Reporting

 

What’s new or changing

  • Under the Model Code of Conduct Procedures, each council’s complaints coordinator must report annually on a range of complaint statistics to their council and to the Office of Local Government within three months of the end of September.

 

What this will mean for your council

  • To assist with the compilation of the Time Series Data Publication, councils are asked to return the collection form by 30 November 2017.

 

Key points

  • The updated collection form has been emailed to all General Managers for completion by the complaints coordinator.
  • The collection form should be returned electronically to the Office of Local Government at codeofconduct@olg.nsw.gov.au. Instructions are included in an email to General Managers.
  • The Office intends to publish this data.

 

Where to go for further information

  • The Model Code of Conduct Procedures is available on the Office’s website at www.olg.nsw.gov.au.
  • For further information, contact the Office’s Performance Team on (02) 4428 4100.

 

Tim Hurst

Acting Chief Executive

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